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BEFORE YOU SEND THAT EMAIL.....
We get questions all the time - some of them the same ones over and over. Please
check here to see if your question has been answered before. If we receive your email with a question
that has been already answered here - we'll just refer you back to this page. We're not being rude - we're
just trying to speed things up for you (that is, us re-typing word for word an answer that is already on this
page). ;-)
PLYCON - COMPANY AND WEB SPECIFIC QUESTIONS
What does the name Plycon mean? Where did it come from?
How do I contact anybody from Plycon by phone?
I have a question/concern and I cannot call the store - who should I email?
You have Larry Elmore's artwork all over your site. Does he know?
Dude! - you have exclusive Tim Bradstreet artwork! What's up with that?
Why are your website prices cheaper than your retail showroom prices?
Why can't you sell Games Workshop products on your website?
ORDERING QUESTIONS
Where is my invoice for the order I just placed?
Opps! I placed a duplicate Order! What do I do?
Can I modify or add to my order once it has been placed?
Can I combine two orders to save on shipping costs?
Can I combine orders from your other websites with one from the Keep?
Can you ship to APO or FPO Addresses?
When does my order ship out?
How can I track my order?
When will I receive my order?
SHIPPING QUESTIONS
What do I do if something is missing from my order?
What do I do if my order is damaged during shipping?
What do I do if I received something that I didn't order?
Where is the tracking number for my order?
RETURNS/RMA QUESTIONS
What do I do to return a defective product?
Why do I have to cover shipping fees to return a defective product?
What happens if I ordered the wrong item?
How do I get a replacement quicker?
APO/FPO ORDER QUESTIONS
Does Plycon ship to APO/FPO addresses?
How do I track a package shipped to my APO/FPO address?
How long will it take for my order to arrive at my APO/FPO address?
INTERNATIONAL ORDER QUESTIONS
If I live outside of the US, why can't I order online with a credit card?
What payment options do I have for an international order?
What shipping options do I have for an international order?
How do I track my international order once it ships from your store?
ADVERTISING/SPONSORSHIPS/REVIEW SAMPLES
I work for/run a LAN party... will you sponsor us?
I work for a gaming website... can I get a product sample to review?
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